QUARKXPRESS TECH SUPPORT HOW TO

Quark will use commercially reasonable efforts to diagnose the problem and provide a remedy that could take the form of eliminating the defect, providing updates, or demonstrating how to avoid the effects of the defect using a commercially reasonable level of effort.

Quark will use reasonable efforts to acknowledge receipt of the Support Request within the specified Resolution Time. Processing of Support Request within defined Resolution Time Target response time for a support request based on Severity SeverityДЄn error that renders the Quark Products inoperative or cause the Quark products to fail.ДЄn error that affects performance of the Quark products but does not prohibit use of the Quark products.ДЄn error that does not affect functionality that is a cosmetic issue or minor annoyance. The priority of each Service Request will be addressed as follows:

After receipt of a Support Request, Quark will (a) define the severity of the Support Request, and (b) undertake reasonable efforts to acknowledge receipt of such Support Request within the identified timeframe (вЂњTargeted Response TimeвЂќ) via the same medium of communication by which the Service Request was reported. To initiate a request for support services from Quark, Advantage plan must be valid and customer must identify the failure of the applicable Product to perform in accordance with the applicable published product documentation (вЂњSupport RequestвЂќ). Initiating and Processing of Support Request Our online knowledge base here, is available to all our customer irrespective of their current advantage plan state, for their self-help. No Support is available for these versionsД¬hat support is available to our Advantage customers 24Г—7 Self-help Product that has reached End-of-life, becomes legacy versions.

QUARKXPRESS TECH SUPPORT UPGRADE

Major and Minor releases address the OS upgrade issues. Product release addressing the latest OS upgrade compatibility. Bug-fix release is generally published every month and is determined by the third number in the version format (x.x.X).

It supersedes the current Feature Release, which address customer reported defects. Updates that primarily includes corrections, bug fixes and/or minor modifications. QuarkXPress delivers Feature releases every quarter and is determined by the second number in the version format (x.X.x). Feature UpdatesДЄ superseding release of the current major release, which adds to, improves or enhances substantial features, functionalities and capabilities of the current release. The QuarkXPress Major Release generally introduces new QuarkXPress document version. Major release is determined by the first number in the version format (X.x.x). QuarkXPress delivers atleast one Major release annually and are also called Annual Releases. Major Release is a Product release which delivers significant new features, enhancements to existing features, or performance improvements, as well as Error corrections. Self-support documentation available to customers on our support portal вЂ“. Support provided by Quark to Advantage/Maintenance Plan customers via portal, phone, chat for a QuarkXPress release. It will not have any technical support or any updates. Once a product reaches EOL, it is not available for download/install. Our end of life cycle generally spans between 24 months to 30 months before declaring the end-of-life for that product version. The date on which product reaches end of life for technical support and product updates. We generally support upto two major versions before they are declared EOS i.e current major version and the one before that. The date when a product release is no longer available for new sale to the customer.

Quarkxpress tech support